Acceptable Use Policy

This policy covers the phone lines, text messaging, email, client portal and related services (the "Services") provided by TenantLine24 LLC ("TenantLine24", "we", "us"). It protects our clients, their tenants, our team and the wider community from abusive, unethical or illegal use. It forms part of our Terms of Service.

1. Your responsibility

You are responsible for your own use of the Services and for anyone who uses them with your permission or through your Account, including employees, contractors and anyone who gains access because reasonable security was not in place. By using the Services, you agree to make sure everyone who uses them on your behalf follows this policy.

2. What is not allowed

You must not use the Services to:

• break any law or regulation, or support any illegal activity;
• harass, threaten, abuse, defame or discriminate against any person or group, or invade anyone's privacy;
• send spam or unsolicited bulk or commercial messages, or send text messages, calls or emails to people who have not agreed to receive them;
• build or use messaging lists that are not confirmed opt-in, or use purchased lists for messaging;
• misuse tenant, client or caller information, including sharing, selling or using it for a purpose it was not given for;
• share your login or access the Services or any account, system or data you are not authorized to use;
• attempt to probe, disrupt, overload, bypass or damage the Services or their security, or introduce malicious code;
• interfere with other clients' or authorized users' use of the Services;
• avoid or attempt to avoid payment for the Services;
• upload or send material that infringes intellectual property rights or is obscene, threatening or unlawful;
• impersonate TenantLine24 or claim a relationship with us that does not exist, or misuse our name, brand or property;
• rely on the Services as an emergency service. TenantLine24 is not an emergency service; if anyone is in danger, call 911.

3. Fair use

We provide the Services on the assumption that use is normal for the number of units on your plan. If use is far above normal, we will contact you first and may limit capacity or propose a plan that fits your use. We will not charge extra fees without telling you in advance.

4. What happens if this policy is broken

We may suspend or end the Services or the Account, remove content, or take other reasonable steps in line with our Terms of Service, including without notice where we reasonably consider it necessary to protect people, security or legal compliance. To the extent the law allows, no credit is given for interruptions caused by a violation. In serious cases we may be required to report the matter to the relevant authorities.

5. Reporting a concern

To report misuse of the Services, email [email protected]. Complaints about a client's or user's actions are passed to the account contact.

6. Changes to this policy

We may change this policy by publishing the new version on this page. The revised version applies from the earlier of the date you use the Services after it is published or 30 days after publication.