We are available to help with your account, billing and service.
TenantLine24 is not an emergency service. If anyone is in danger, or there is a fire, gas smell or smoke, call 911 or your utility company right away.
Contact us
Email is the fastest way to reach us. Please include the email address on your account and, if it is about a call, the property address and the time of the call.
Common questions
- Update my card, plan or units: log in to the client portal and open Settings, then Plan, billing and card.
- Change my emergency rules, contacts or vendors: client portal, Settings, Emergency rules or Maintenance team and vendors.
- I forgot my password: on the login page use Forgot your password, or Log in with a code.
- Cancel my membership: client portal, Settings, Cancel membership. You can also email us.
- More answers: see our FAQ.
Policies